Service Super Heroes

 It was a sunny day in mid July when the sun usually tries to burn our skin with his maximum heat & shine and we, people, become very much anxious & do pray always to almighty for rain. In such day it’s very tough to anyone to go outside without umbrella or any other protection over head to avoid unbearable heat and disgusting sweating. But anything from nature could not stop Mr. Nahid, who is a Refrigeration and Air Conditioning (RAC) passionate technician, to service his duty when one hour back he came to know an old aged customer who was facing unexpected suffering in this hot humid day due to malfunctioning of his Air Conditioner (AC). A true technician Nahid reached the customer premises without delay and at first he checked indoor unit inside customer’s room and then went to roof of a 15 storied building where outdoor unit was kept at 12^th floor hanged outside.

 Mid day sun burnt the dedicated technician’s body as if he just had finished his bath by unbearable sweating. No leaves were moved. No cloud in the sky.  Sudden breeze seemed as hot air created from burner! All moving vehicles and passerby at road looked like small doll from the top of that multistoried building. The man who has weak heart never thinks of working by hanging at such high rise building! But duty is duty. Customer is the king. As a customer service brave warrior Nahid has the responsibility to satisfy customer targeting to achieve happy customer experience. And he did it. Using safety belt he claimed down from roof to do repair work for Air Conditioner (AC) outdoor unit ignoring all unexpected obstacles from nature and environment.

 This is one the example of winning stories of RAC technicians.

Actually various field technician take different challenge to ensure happy after sales service. Even sometimes they bet their life to get happy smile of customer though they take safety measures during work. Air to wind, pandemic to ferocious nature & environment –nothing can stop service warriors to do service work. Their only motto is to satisfy customer. If customer is satisfied, then company sale growth along with band value is increased.

These hard working technicians are our real life Service Super Heroes.

Best wishes to them.