Service is Thanks Less job!

Those who have established their careers in customer service know very well as, ‘Service is Thanks Less Job!’ The statement is truer in the field of after sales service. Actually when a product doesn’t function properly and customer faces lack of fill up of his or her expected demand from it during emergency or regular time of life what mostly helps them to lose their control on anger and insists to come respective company service center with gloomy face! At this situation, service staffs get the chance to show their skill to handle angry customer following three P tools, i.e. Polite, Patience & Practical. 

It’s a common scenario that the customer who already got previous several times happy service for various products at various times, but when a new product of him or her needs service generally he or she forgets previous happy service moments and most of the times gets busted into anger for present need. At this situation service person have to be more practical taking on demand decision to keep control inner patience showing polite behavior with customer saluting maximum respect. As a result service person can win the heart of customer. 

Most of the service professionals have the experience to be rebuked by management or customers for single service issues though they have already ensured happy services for a lot of thousands customers. It’s a hard truth. Especially in economic dull season when sales team fall in a deep pressure to achieve sales target of products, usually that time they blame after sales service as one the reasons to miss sales target though most of time, after investigation, generally one or very few actual service issues are found among thousands of happy services what’s ratio is truly negligible. 

 Whatever the situation is duty is duty. Responsibility should not be avoided. A real professional honest hearten customer service professional should not wait for ‘Thanks’ always. If he or she can complete his or her task as per customer’s expectation then there will be no lack of ‘Thanks’ in life!