In this video, Mr. Sadat Shahriar, Head of service, Butterfly Marketing Limited (LG-Butterfly), Bangladesh, has discussed about must need safety measures by service warriors (technician/engineer/executive/any service staff etc.) during work in this pandemic period.
You are cordially invited to watch it and please click below:
Must need safety measures by service warriors during work in pandemic period
Life time of a Residential Air Conditioner (RAC) depends on quality of installation as a major indicator of service. Considering customers’ interest, in Bangladesh, Butterfly Marketing Limited (LG-Butterfly) has focused on installation quality of RAC by providing relevant training to root level technicians to be more skilled.
We, service team, are very much grateful to our management for allowing us to arrange such training.
After initiating the pandemic period in the world the trend of business in consumer electronics sector is changing considering general economical growth of mass people. Now-a-days major portion of global people face unexpected negative financial growth in their regular earning what has influenced them to change their habit of life from anything purchasing to consuming. This has vast impact on consumer electronics business. So in order to keep running along with expected growth in this year 2021, in consumer electronics business product’s design, price, after-sales service etc. should be planned & executed in a cost optimized focused way as customer undoubtedly rely on them for long time.
Any consumer electronics product design should be unique & customized with maximum facility and minimum hardware where usages energy should reusable and mostly nature sourced, i.e., solar energy or free air based, thus manufacturing and functional cost can be optimized avoiding costly commercial electricity.
Definitely price should be reasonable. But we have to think about manufacturing cost and company profit also as to be existed. So there should be a balanced way of business communication as both stakeholders can be happy. All consumer electronics company should focus on hire sale for retail customers considering global pandemic economy thus customer can get long time to pay the price though he or she can enjoy their expected service by the mean time from purchased consumer electronics products.So, good luck to all.
In the world of consumer electronics, after sales service is such a branch of customer service where unpredictable circumstances may occur if service executive fails to handle customer in time with proper professional attitude.
Attitude matters. Always service team should show “Can Do” attitude to customer. When customer comes to service center with problematic product in order to repair, usually he/she are in anxiety of losing invested money and expectation on service of products. It’s one of the primary responsibilities of customer service team to minimize anxiety of customer.
Technical work approach may not always success in first step. But service team should show always positive attitude to customer as they are trying their best to make the problematic product full functional in shortest possible time.
At very first sight service team should never say “The product is not possible to repair at all”. Such speech may break the heart of customer. They should show most positive attitude saying as they will try with their highest effort to repair the product as they are feeling the unexpected suffering of customer. After full trying if the product is going to the state as out of service unintentionally forever then service team must explain the failure reason to customer in details as customer can keep positive mindset to service team that they don’t let any stone untouched.
The award is the recognition of work. It has the superpower to speed up a team to do work more, to be more conscious about the quality of work, and to motivate the team with a strong winning mindset of determination. Especially for any challenging field, an award works as a strong catalyst to do well.
In customer service, after-sales service is one the most important parts that have immense importance to have the happy customer experience and remarkable business growth.
