During this unexpected pandemic situation globally business strategy has changed a lot. Different MNC and big conglomerate are thinking about their next five years business expansion process considering priority development areas where they have to look after keenly in order to obtain planned profit gain. In a dependable survey among customers it is found that most customers’ focused fact is Customer Service. Major customers’ behavior as a long lasting product consumer depends on Customer Service first rather than product price or quality.
Actually customer is the king. So any company or organization should take round the year customer engagement programs targeting happy customer service.
Unfortunately in our country most the big conglomerates don’t like to invest on after sales activities as much willingly as they usually do for before sales activities. But for long time business plan now a day’s most of the world class top brands focus on after sales activities. Because they realize that to get everlasting profitability existence there is no other option than happy customer service.
well thought.
ReplyDeleteI saw how a company destroy for the only bad after sales service. So, every company should give priority on customer service and should take initiative how it will be a profit center also
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