One of the most important KPI in customer service is RTAT or
TAT. RTAT refers to Repair Turn Around Time. It can be addressed as TAT (Turn
Around Time) also. As a definition, we can say that it is the time it takes you
to complete any given task or proper repair work. Obviously the quicker you
effectively solve an issue, the sooner you can move on to the next issue.
RTAT or TAT is one of the most important KPI in customer
service to judge after-sales service or relevant customer service of any
company or band or organization considering negligible repeat jobs.
In customer service effective and efficient reduction of
RTAT or TAT resembles that customer service team is working with continuous improvement
targeting to gain a happy experience of customers.
Recently in Bangladesh, the customer service team of Butterfly Marketing Limited (LG-Butterfly) has shown remarkable improvement in RTAT. Definitely, their management and team deserve Big Thanks for this development journey.
|
Year |
RTAT (day) |
|
2018 |
13.40 |
|
2019 |
7.37 |
|
2020 |
3.31 |
Insalla, we will do much better than better in future. You inspiration always help us to it
ReplyDeleteIt is the outcome of combined team work. Thanks.
DeleteGood
ReplyDelete