Customer Experience || Digitally Team Engagement

Definitely team engagement is a must need in the field of customer service to ensure proper after sales service. As it is the area where on time information flow is very essential to meet up the demand of customer instantly along with quickest response and "One Man Army" theory is totally unacceptable here as only technician or only team leader or only manager cannot alone solve the problem of various requirement of customers because those may be related to mental or technical happy customer experience. 
Obviously it is all about team work. Manager to team leader, team leader to technician, technician to helper, all have important role to play to ensure proper customer service. So there is no alternative of team engagement. At this pandemic time in corporate business world now-a-days digitally team engagement must have highest focus as most effective tools to be succeeded in customer service.     
During this pandemic situation, it’s truly challenging to reach highest pick of smiling customers experience. But in Bangladesh LG-Butterfly service warriors are clearly ahead to ensure proper after sales service as they're tied together digitally always and of course, committed to care.