Generally, most of the hectic customer is seen in after-sales service what is one of the most important branches of customer service. It’s such a working area where customers never allow the service team to do work a long time along with repetition. So it’s an obvious need in after-sales service to complete service work as soon as possible keeping the highest quality, as it will help to avoid repeat work within a short interval, in order to ensure a happy customer experience.
Customers get a happy experience when the service team works properly. To judge the progress of service work evaluation is also very important. Repair Turn Around Time (RTAT) and Ratio of repeat service are the most effective KPI here to do an actual evaluation of service work as RTAT is related to work completion time and Ratio of repeat service can portray the quality of service.
Targeting to ensure proper customer service in Bangladesh,
Butterfly Service Department (LG-Butterfly) is trying its best to be more improved day today. As
per the last two months KPI evaluation, it is clearly visible that the team has
shown remarkable progress in RTAT and the Ratio of repeat service.
We can give big THANKS to them along with their management.
Good luck.
Sir, Thank you for highlighted service activity like this.
ReplyDeleteIt helps us to improve and also inspire us a lot.
Appreciate and please keep it up
This is the outcome of team work. Thanks.
DeleteGood read
ReplyDeleteThanks
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